Thank you for shopping at Jupiter Wholesale, the nets #1 source for wholesale
items for personal use or dropshipping. To keep our wholesale prices low,
all sales on this site are final. We will exchange within 10 days of
receipt of an item any item that arrives DOA "Dead on Arrival" or with serious
manufactures defects for the same item. If the item is no longer
available, we will exchange it for a similar item of your choice or a store
credit.
Exceptions:
E-books - If you are unhappy for any reason with your e-book, just let us
know and we will replace it via an e-mail download link with any other e-book of
your choice.
Exchanges:
If you need to exchange a defective item, please contact us shortly after
receipt of item and request an exchange. We will provide you with an
exchange authorization # and return address. Return shipping is the sole
responsibility of the customer - we cover the shipping of the replacement to you
or your customer. For a few items, return shipping is not required and you
will be notified of this in the response to your request. Returns should
be postmarked no later than 10 days after receipt of order. Some closeout
items are not exchangeable and are not covered by any warranty. These few
items make mention of this in their description. Broken items as a result of
mishandling, use other than manufacture recommended or as a result from shipping
damage are not covered. Shipping damage is only covered if you select the
option shipping insurance or a shipping method which is insured such as USPS
Priority Mail Insured or UPS Ground.
If you have any additional questions about are return policy or our products
or services, please e-mail us through our contact us link.
Shipping Damage
You must have the delivery agent note any visible damage to the exterior of
your package upon delivery. (Including and not limited to: crushed boxes, wet
boxes, partially opened or destroyed boxes, etc.) If you are not present at time
of delivery and notice such types of damage, immediately contact the delivery
carrier to note this damage and open under their direction only.
All merchandise is inspected prior to shipment. If you do not purchase USPS
Priority Mail (Insured) or UPS services for your shipping method, you will
Have No Protection from lost or damaged shipments. It is strongly
recommended you select an insured shipping method for your purchase protection.
We require that the cost of postage for any return of
merchandise for any reason is the responsibility of the customer. No exceptions
are made. In kind, the importer makes all necessary checks to insure that all
merchandise shipped is without defect.
Unauthorized Returns
In the event that you return an item without obtaining a return authorization #, the returned package may
either be refused, or accepted and a 20% Admin fee deducted from the amount of
the refund/credit.
Lost Shipments
If you do not receive your Package within 7-10 days, please contact us for a
tracking number if available. Most packages
are shipped with either a tracking or delivery confirmation number. If you
selected an insured delivery method, a claim will be filed upon receiving your
notification of the lost package. A replacement shipment or refund will be
issued upon successful completion of the insurance claim and at no time before.
Undeliverable Shipments
Any package returned as undeliverable will 1st be checked to verify the package
was addressed per your order submission. If properly addressed, a refund for the
package minus shipping costs and a 20% Admin fee will be issued. If improperly
addressed, the package will be re shipped at no cost to the customer.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this Web site, you can contact:
Jupiter Wholesale
13 Bruce Ave
Shrewsbury, MA 01545
E-mail:
jupiterwholesale@verizon.net
